Question 1

How do I book a stay?

Accepted Answer

Search your destination and dates, choose a room, enter your guest details, and pay securely at checkout. Your booking reference is issued instantly and emailed to you.

Question 2

Is my payment secure?

Accepted Answer

Yes. Card payments are handled by our booking partner's PCI-compliant payment system. OzBookings never stores your full card number.

Question 3

Can I cancel my booking?

Accepted Answer

Every rate shows its cancellation policy before you book. Free-cancellation rates can be cancelled without charge up to the deadline shown. Non-refundable rates cannot be changed or refunded, except where required by law.

Question 4

When will I get my refund?

Accepted Answer

Approved refunds are returned to your original payment method, typically within 5 to 10 business days, subject to the property and your bank.

Question 5

What is an OzBookings account?

Accepted Answer

A free account that unlocks member-only rates on eligible stays, saves your trips, and speeds up checkout. Guest checkout always works too.

Question 6

How do experiences work?

Accepted Answer

We show top-rated tours and activities from our partner Viator (a Tripadvisor company). You browse on OzBookings and complete the booking securely on Viator. Prices are the same as booking Viator directly.

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